Shipping Policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing Time
Within 1-3 business days after placing the order, it will be checked, approved, and packed. The package is then prepared for transport. -
Delivery Time
United Kingdom: 5-10 business days
Shipping is provided by Royal Mail.
All shipping times are exclusive of any customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What is the shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage of the package.
Where is my package?
After shipping, the customer will receive an email with a tracking number.
The order can be tracked here: https://mozimae.com/apps/parcelpanel
For logistical reasons, the order may be shipped in multiple shipments.
My tracking number isn’t working.
It may take up to 5 business days for the tracking information to be updated. If the tracking still doesn’t show any information after several days, please contact customer service.